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Dear Furkan Demirkıran, Thank you for taking the time to contact us with your concerns regarding your recent buyer disputes (Case ID's: PP-504-659-489 & PP-503-655-357). Iam happy to assist you further. I have reviewed the details of these cases, and I can see they have both been closed by PayPal. Unfortunately, we were unable to resolve these claims in your favour because the items purchased were virtual or intangible. As a result, we have not taken any action against the seller at this time but we have noted your dissatisfaction in the seller's record for future reference. According to the User Agreement, PayPal's Buyer Complaint Policy applies only to the shipment of goods and not to services and other intangible goods. For that reason, we are unable to take any action regarding this complaint. We encourage you to work directly with the Seller to resolve this issue. I realise that you are not satisfied with the way your disputes have been handled. This is an arbitration service offered by PayPal to help resolve disagreements between buyers and sellers but as you can imagine it is extremely difficult for us to reach a decision which satisfies all parties. While I’m sure it may feel otherwise at times our Protection Services department deal with all cases objectively and with the intention of makinga fair decision based on what verifiable information is available at the time. The Buyer Complaint Policy provides a framework which ensures all ourcustomers are dealt with equally. Ultimately no such policy is an adequate substitute for a constructive dialogue between you and the other person. I would suggest this remains your best option for a satisfactory outcome. I trust this information is to your satisfaction and assists you further. Please let me know if you need further assistance

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